Shipping Policy

Effective Date: July 1st 2026

Thank you for shopping with Aristocrat Creations. Every candle and resin artwork is handcrafted with care, and we are committed to ensuring your order arrives safely and beautifully packaged.

Order Processing

All orders are processed within 3–5 business days (excluding weekends and holidays).

During product launches, holiday seasons, or promotional events, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Please note that custom resin artwork, personalized products, and workshop kits may require additional production time.

Shipping Destinations

We currently ship to:

• Canada

• United States

• United Kingdom

If you are located outside these regions and would like to place an order, please contact us before purchasing to discuss available shipping options.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination

• Package size and weight

• Shipping method selected

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Please allow up to 24 hours for tracking information to become active.

Delivery Times

Estimated delivery times after your order has shipped:

Canada

• Standard Shipping: 3–8 business days

United States

• Standard Shipping: 5–10 business days

Delivery times are estimates and may vary depending on your location, weather conditions, customs processing, or carrier delays.

Packaging

Every Aristocrat Creations order is carefully packaged to help protect your handcrafted items during transit. Our goal is for your order to arrive safely and ready to enjoy or gift.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the damaged product

• Photos of the shipping box and packaging

We will review your claim and, where appropriate, arrange a replacement, store credit, or refund.

Incorrect Orders

If you receive the wrong item, please notify us within 48 hours of delivery.

We will work quickly to resolve the issue at no additional cost to you.

Lost Packages

If your tracking information indicates your package has been delivered but you have not received it:

• Check around your property and with household members.

• Contact your local shipping carrier.

• If you still need assistance, please contact us and we will help you file a claim with the carrier.

Aristocrat Creations is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.

Customs & Import Fees

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These fees are not included in the purchase price or shipping charges.

Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Aristocrat Creations is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Questions?

If you have any questions about your shipment or need assistance with an order, we'd be happy to help.

Aristocrat Creations

📧 Email: hello@aristocratcreations.ca

📍 Kelowna, British Columbia, Canada

We appreciate your support and thank you for choosing handcrafted luxury from Aristocrat Creations.